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DramaFever Shut Down And Some Subscribers Say They Don't Know When They'll Be Refunded


Dramafever, a video streaming website owned by Warner Bros, announced on Tuesday that they would be shutting down.

Screenshot / Dramafever

The app, which had about 8 million subscribers, allowed people to access Korean, Japanese, and Chinese dramas on demand.

Dramafever

Speaking to AngleNews, former subscriber Caitlin Conner, a 22-year-old assistant restaurant manager, said she found out from a tweet that Dramafever had shut down.

She said she immediately checked her emails and only saw a promotional email from the company on October 5. She said: “Last month I renewed my year-long subscription, about $53.”

She said when she opened the app she gets a message that she is unable to connect to the server. "When I first saw the tweet I didn’t believe it at first. I thought I would’ve gotten an email or something, but when I checked there was nothing," she said."There was no warning, no “Hey, finish up your shows!” or anything. I was super disappointed because DramaFever had shows other streaming sites didn’t have, and I liked their user interface a lot more than others’."Conner said she was almost at the end of watching the Korean drama Coffee Prince.

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She said when she opened the app she gets a message that she is unable to connect to the server.

“When I first saw the tweet I didn’t believe it at first. I thought I would’ve gotten an email or something, but when I checked there was nothing,” she said.

“There was no warning, no “Hey, finish up your shows!” or anything. I was super disappointed because DramaFever had shows other streaming sites didn’t have, and I liked their user interface a lot more than others’.”

Conner said she was almost at the end of watching the Korean drama Coffee Prince.

@Koreasmin, a subscriber who paid for the yearly membership, said she has found the ordeal distressing.

They said: “I’m really disappointed that the site is shut down seeing as how it’s one of the few reliable platforms that provided almost all of the Korean shows and dramas I enjoyed.

“I never would have imagined this happening to such a good platform.”

Shania, 21, from Queensland, Australia, told AngleNews her subscription was supposed to end around May 15 2019.

She said when she saw the statement on the website, she thought it was a joke.

“So I went on twitter to go to their twitter page, to find out what was happening, but I saw that it didn’t exist anymore,” she said.

“Then I saw tweets from other people and a few news articles. I was shocked.

I’ve been a member since 2012 and I’ve been paying for a yearly subscription since 2013.

“There are people who have been a member longer than I have, paying or not, and the fact that we weren’t notified before the site was shut down is just unbelievable.

“Of course I’m upset that the site has been shut down, but I’m even more upset that none of us were notified beforehand. How hard could it have been to have sent an email, or to even have a banner or a popup on the home page when you go on to the site, to let us know?”

At the time of speaking to AngleNews, she hadn’t received any official correspondence regarding her subscription.

“All of us have been left in the dark,” she added.

Gabby Lockhart, 20, from Chicago, told AngleNews that she is extremely upset about the site shutting down.

She said she also found out through a screenshot on Twitter and like others, she went to have look herself and saw the same message.

Lockhart said: “I’m extremely upset about the site shutting down because it was the only place I went to watch k-dramas/c-dramas and etc. Also wondering what they’re going to do about refunding us who’ve paid our monthly or yearly fees.”

Some people have received emails to say their subscription has been cancelled.

But since then, people have received a statement that says refunds will be processed as applicable.

A spokesperson for Warner Bros told AngleNews customers will receive an email about their refunds over the coming days.

They added: “Today, Warner Bros. Digital Networks will be closing its DramaFever OTT service due to business reasons and in light of the rapidly changing marketplace for K-drama content, a staple of the service’s programming.

“Warner Bros. Digital Labs, which encompasses more than two-thirds of the DramaFever workforce, will continue operating, serving as the tech engine behind many of WBDN’s operations.”





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