A BREWERY boss had a fierce response to a complaining customer who claimed to be “wealthy and well-educated” and called the food and surroundings “crap”.
The pointed email was sent to By The River Brew Co’s Träkol Restaurant in Newcastle by a businessman who claims to “have eaten in the best restaurants in Newcastle, Europe and the Caribbean”.
Since opening in a shipping container “village” on the Gateshead side of the Tyne last summer, By The River Brew Co has become a popular drinking spot for craft beer lovers and its food has been noted by The Michelin Guide.
But this customer who says he was born and “bread” in Newcastle wasn’t so keen on the restaurant, saying he’d “never eaten such crap food in crap surroundings”.
In an email to bosses he wrote: “Self employed from a wealthy background and well educated (privately, obviously).
“I have eaten in the best restaurants of Newcastle, Europe and the Caribbean.
“I can honestly say I have never eaten such crap food in crap surroundings and payed at least four times what the food was worth.
“I appreciate your venture is high risk so probably need a quick return but…?????”
AN UNHAPPY CUSTOMER
He even said the “crap” food was sold “at extortionate prices”, adding: “I had Barnsely Chop, as a retired sheep farmer amongst other things, the chop was good but the things with it!!!!! Salty selfish????? Is you chef vegan or thick!!”
Adding he wouldn’t do the restaurant the disservice of putting the complaint on social media, as he’s a businessman himself, he ends up being ridiculed as By The River Brew Co posted the complaint – and their scathing response – to Twitter themselves.
They wrote: “Thank you for your mail – as a self employed, wealthy, privately educated individual we would have thought you would have understood the difference between bread and bred.”
FIERY RESPONSE FROM BOSSES
The email then runs through the businessman’s complaints one by one: “Chef is neither vegan or ‘thick’ – a bit chunky maybe…but thick?…no definitely not.
“Crap food: We are glad you enjoyed the Barnsley Chop and we are relatively intrigued just where your sheep farm was? Heaton? Gosforth? Jesmond? Actually… no matter and no need to let us know… the real surprise is that you would expect crustaceans to be anything but salty given that they live in…the sea.
“Crap surroundings: you don’t go into much detail here – and of course this is not the Caribbean at which you have dined in the best restaurants.
“Wine: you do not say which wine you refer to. Please let us know which supermarkets you source these wines at budget prices from (we imagine you are a Waitrose kind of guy) and we will be straight down there with our bags for life to stock up.”
Twitter users found the exchange hilarious and replied to the tweet with support for the brewery.
One wrote: “‘(privately, obviously)’. What. A. Tool. Great response”.
Meanwhile Charlotte commented: “I’d be wanting a refund for that private education….obviously”.
And Aga wrote: “Maybe instead of eating in posh places author could have spent some time learning grammar…. as tutors in his private,obviously, school did not do very good job at it….”