Distressing footage has emerged of a desperate mother screaming at flight attendants on a crowded plane to open the passenger door after her baby allegedly passed out.
The woman was heard pleading for help when her baby got into breathing difficulties on board the Pakistan International Airlines flight from Paris to Islamabad, which had been delayed on August 3, according to Geo News.
The disturbing video shows the woman berating two male staff members while a man stands beside her holding the baby who appeared to be frothing slightly at the mouth and struggling to keep its eyes open.
The hysterical mother was pleading with airline staff to open the door on the sweltering plane after her baby ‘passed out’ on a flight from Paris to Islamabad
The disturbing video shows the woman and fanning her baby to keep it cool while staff refused to open the door
The hysterical mother was seen desperately fanning the baby to try and cool it down as she yelled at flight attendants for several minutes to no avail.
Several other passengers then surrounded staff to demand the door was opened, chanting ‘shame’, reported Dawn.
A crowd of angry passengers surrounds the flight attendants as they apologise profusely and try their best to calm them down.
One of the men calls for instructions on the phone but the crowd becomes more irate when he apparently tells them he cannot open the door.
Another small child being held by a parent is seen looking up at the camera and appears to be in some discomfort due to the stifling heat.
The child appears to be frothing slightly at the mouth and struggling to keep its eyes open
Several other passengers then surrounded staff to demand the door was opened and chanting ‘shame’
The video, filmed by a passenger on a mobile phone, appeared on social media and has gone viral with more than 100,000 views in a day.
Passengers were reportedly forced to remain aboard the sweltering plane with faulty air conditioning for more than two hours before finally taking off, while staff guarded the door and refused to open it to allow ventilation.
The mother eventually gives up and returns to her seat with the baby as other customers continue to argue in vain with the staff.
The airline insisted the flight was only delayed for 30 minutes while the pilot waited for clearance to depart from Air Traffic Control.
The mother eventually gave up and returned to her seat while other passengers continued to shout at staff
The airline apologised on a statement on social media and says no there shall be ‘no compromise on customer convenience and comfort’
The company’s president today ordered a ‘detailed inquiry’ into what happened.
In a statement released on Facebook, the nation’s flagship airline said: ‘PIA has taken serious notice of the unfortunate incident that took place on PK750.
‘The president and CEO Dr Musharraf Rasool Cyan has taken immediate and serious notice and has asked for a detailed inquiry into the matter.
‘The delay was for 30 minutes as doors were closed, aircraft was ready for push back. However, Air Traffic Controller clearance was not received and the aircraft could not start its engine as the aircraft was still parked at the jetty.
‘Details of the incident and explanations are being given to the Captain in Command, the ground handler and PIA’s chief operating officer.
‘Zero tolerance policy has been adopted in PIA and there shall be no compromise on customer convenience and comfort.’